At 291ace, your personal data is handled with the same care we put into every part of the platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
Summary: 291ace collects personal data to operate your account, process payments in Philippine Peso, verify your identity, and keep the platform safe. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time. This policy is written in plain English so every Filipino player can understand exactly how their information is handled.
291ace ("291ace," "we," "us," or "our") operates the online gaming platform accessible at 291ace.app. We are committed to protecting the privacy and personal data of every player who uses the 291ace platform. This Privacy Policy ("Policy") describes how 291ace collects, uses, stores, shares, and protects personal information in connection with your use of our website, mobile-optimised platform, and related services.
This Policy applies to all registered players, visitors to the 291ace website, and any other individuals whose personal data is processed by 291ace in connection with the platform. By registering an account or using the 291ace platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
291ace processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). Where applicable, 291ace also observes internationally recognised data protection principles.
291ace collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
Note on Sensitive Data: 291ace may collect sensitive personal information as defined under the Philippine Data Privacy Act, including government ID numbers and financial information, solely for the purposes of identity verification and regulatory compliance. Such data is handled with heightened security measures and is never used for marketing purposes.
291ace uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age and identity verification (KYC) | KYC documents, date of birth, selfie data |
| Processing deposits and withdrawals in PHP | Financial data, GCash/PayMaya/bank details |
| Providing gaming services and maintaining game records | Gaming activity data |
| Anti-money laundering (AML) and fraud prevention | Financial data, transaction history, device data |
| Responsible gaming monitoring and intervention | Gaming activity, deposit limits, self-exclusion status |
| Customer support and dispute resolution | Communications data, account data |
| Platform security and fraud detection | Technical data, IP address, session logs |
| Regulatory compliance and reporting | Identity data, financial data, gaming records |
| Marketing communications (with consent) | Email address, mobile number, game preferences |
| Platform improvement and analytics | Technical data, gaming activity (aggregated) |
291ace will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
291ace processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:
291ace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
291ace engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, and banking partners), KYC verification providers, cloud hosting providers, and customer support technology vendors. These providers are contractually bound to process your data only on 291ace's instructions and in accordance with applicable data protection laws.
Game providers such as PG Soft, Jili, and Pragmatic Play may receive limited technical data (such as a pseud onymised player identifier and session token) necessary to deliver game content. These providers do not receive your full name, financial details, or government ID information.
291ace may disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and are logged for accountability purposes.
In the event of a merger, acquisition, or sale of all or substantially all of 291ace's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to your data being subject to a different privacy policy.
291ace may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.
The 291ace platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in and use the 291ace platform. For a full list of cookies used by 291ace, please refer to our Cookie Notice available in your account settings.
291ace retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
Upon expiry of the applicable retention period, 291ace will securely delete or anonymise your personal data in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.
291ace implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While 291ace takes every reasonable step to protect your data, you also play an important role. Never share your 291ace password or OTP with anyone — including people claiming to be 291ace staff. 291ace will never ask for your password via chat, email, or phone.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 291ace. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
You have the right to be informed about how 291ace collects and processes your personal data — which is the purpose of this Privacy Policy.
You may request a copy of the personal data 291ace holds about you, along with information about how it is being used. We will respond to access requests within fifteen (15) business days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your 291ace account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 291ace's legal retention obligations under Philippine law.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
If you believe that 291ace has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The 291ace platform is strictly intended for individuals who are at least twenty-one (21) years of age. 291ace does not knowingly collect personal data from persons under the age of 21. The minimum age for casino-style gambling in the Philippines is 21 years old in accordance with PAGCOR regulations.
During registration, 291ace collects date of birth information and conducts age verification checks as part of the KYC process. Where 291ace has reasonable grounds to believe that a registered user is under 21 years of age, the account will be suspended immediately pending verification, and any funds held in the account will be frozen until the matter is resolved.
If you are a parent or guardian and believe that a minor has registered an account on 291ace, please contact our Data Protection Officer immediately using the contact details in Section 13. We will investigate and take appropriate action, including deletion of the minor's personal data, as quickly as possible.
🔞 21+ Only: 291ace is not intended for and does not market to persons under 21 years of age. Gambling is addictive. Know when to stop.
The 291ace platform may contain references to third-party payment providers such as GCash and PayMaya. When you interact with these payment services, you are subject to their respective privacy policies and terms of service. 291ace is not responsible for the privacy practices of third-party payment providers or any other external services.
291ace does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with your 291ace account.
291ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made to this Policy, 291ace will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 291ace platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.
Where a proposed change requires your consent under the Data Privacy Act, 291ace will seek your explicit consent before the change takes effect with respect to your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 291ace handles your personal data, please contact our designated Data Protection Officer:
291ace aims to acknowledge all data privacy requests within three (3) business days and to resolve them within fifteen (15) business days, in accordance with the timelines prescribed by the National Privacy Commission. For complex requests, we may require additional time and will notify you accordingly.
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Six commitments we make to every player on the platform
Every piece of data you send to 291ace — from your GCash details to your login credentials — is protected by TLS encryption in transit and AES-256 encryption at rest.
Our identity verification process follows the Philippine Data Privacy Act of 2012. Your government ID and selfie data are used only for age and identity verification — nothing else.
291ace does not sell, rent, or trade your personal information to third-party marketers. Your data stays within the 291ace ecosystem and its trusted service partners only.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings directly from your 291ace account dashboard.
In the unlikely event of a data breach, 291ace will notify affected players and the National Privacy Commission within the timeframes required by Philippine law — no delays, no cover-ups.
Our Data Protection Officer is reachable 24/7 via live chat and email. Whether it's an access request or a privacy concern, we respond within three business days.
Your data is protected, your identity is verified, and your PHP balance is secure. Join Filipino players from Manila to Davao who trust 291ace for their online gaming experience.
🔞 21+ only. Gambling is addictive. Know when to stop. Play responsibly.